At Big Trout Brewing Company, we want you to love your gear as much as we love sharing a good beer and a little mountain-town spirit!
Because some of our merchandise is made to order, we generally do not accept returns or exchanges for incorrect sizes, buyer’s remorse, or simply changing your mind. However, if something isn’t right with your order, we’re happy to help.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or otherwise incorrect, please contact us within 30 days of receiving your order. We’ll work with you to resolve the issue. Qualifying errors will be corrected or replaced at no additional cost to you.
Please include your order number and photos of the issue so we can help resolve it as quickly as possible.
Returns & Exchanges
Made-to-Order Merchandise: Items printed or produced specifically for your order are not eligible for returns or exchanges due to sizing issues, buyer’s remorse, or changes of mind. Please review product descriptions and sizing charts carefully before purchasing.
Items Shipped Directly by Big Trout Brewing: For merchandise stocked and shipped directly by our brewery, please contact us within 30 days of receiving your order if you’d like to request a return or exchange. Items must be unused and in their original condition. Return shipping costs may be the responsibility of the customer unless the item is defective or we made an error.
Please contact us before sending anything back so we can provide return instructions.
Lost Packages
If your package hasn’t arrived, please contact us within 30 days of the estimated delivery date so we can investigate and help determine the next steps.
Shipping Address Errors & Unclaimed Packages
Please double-check your shipping information before completing your purchase. If a package is returned due to an incorrect or incomplete address provided at checkout, or because it was not claimed, additional shipping charges may apply to have the order reshipped.
For made-to-order items, reshipment availability and costs are subject to our fulfillment provider’s policies. For items shipped directly by Big Trout Brewing, we’ll work with you to arrange reshipment when possible.
Questions or Need Help?
We’re a small, family-owned brewery, and we want you to have a great experience shopping with us. If there’s a problem with your order or you’re unsure about a return, please reach out. We’ll do our best to make things right!
Contact us: info @ bigtroutbrewing . com
